Šilalės mediena, UAB (hereinafter – the “Company”) values and protects your privacy. This Privacy Policy (hereinafter – the “Policy”) clearly and unambiguously outlines the principles for the collection and use of information applied in the Company's operations and on the website https://www.silalesmediena.eu/ (hereinafter – the “Website”), as well as other relevant principles and provisions applied by the Company to ensure the protection of personal data.

The terms “you”, “your”, and “visitor” refer to the entity, individual, company, or organization using our Website or otherwise providing us with personal data. The terms “we” and “our” refer to the company Šilalės mediena, UAB, established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representative offices.

This Policy applies when you visit the Company’s Website, when you provide your data directly to the Company, when we receive data related to you from public authorities or other sources, and for the purpose of fulfilling contractual obligations in which you are a party. This Policy also serves to inform you about other personal data processing operations carried out by the Company and the core provisions to ensure your privacy.

We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation – GDPR), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other applicable laws and supervisory authority guidelines.

This Policy does not apply to third-party websites or applications accessible through our Website, including those linked to our services. Before clicking any links, you should review the terms and privacy policies of the respective third-party sites and applications.

Please read this Policy carefully. If you have any questions, contact us via email at info@silalesmediena.eu. We consider that all visitors to our Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not use our Website.
 

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

• Login data you provide when creating an account on the Website: Name, Email address, Phone number.

• Communication information, i.e. emails, chats, messages you send when communicating with us via customer support email or any other method. We collect and store the content of correspondence and all the information you provide or disclose to us. In order to respond to your inquiry, we may use the information you provide via email, chat, purchase history, etc.

• Data required for service provision: order details, information stored in accounts and invoices, etc.
   

2. LEGAL BASES FOR COLLECTING YOUR PERSONAL DATA

The Company may collect your personal data only on the basis of lawful grounds provided for in legal acts. These include: the legal basis of entering into and executing a contract when you conclude a service or other agreement with the Company; your inquiries or visits to the Company’s Website; the Company’s legitimate interests, such as assessing creditworthiness or managing debt collection. Your consent is another basis on which the Company may process personal data. The Company may also process your data to fulfill legal obligations (e.g., responding to lawful requests from public authorities) or other legitimate grounds established by law.
 

3. DATA COLLECTED ON THE COMPANY WEBSITE

When you visit our Website or contact us through other electronic communication channels, the Company may also automatically collect personal data:

• Geo-location data. We collect information about your geographical location when you access our Website.

• Data from third parties. We may collect or receive additional information about you from third parties to improve the services we provide. For example, we use the Google Analytics web analytics service, which uses cookies and other tracking technologies to collect data that helps us improve our products and services. Google Analytics monitors website traffic and user behavior, prepares reports, and shares the data with other Google services. Google may use this data for ad personalization. Collected data: cookies and usage data. For more information, visit Google [https://policies.google.com/privacy].

• Data collected via cookies. Cookies are small text files that your browser saves on your computer when you visit our Website. We use cookies to improve Website functionality and usability.

The data collected about visitors to the Company’s Website is securely stored and protected against loss, unauthorized use, or modification. The storage location is physically secured, and unauthorized persons cannot access the data. Our database is also protected against unauthorized network access.
 

4. PURPOSES OF PERSONAL DATA PROCESSING

In order to ensure transparency and responsible processing, the Company processes personal data for the following purposes:

• To ensure Website security;

• To resolve issues related to the delivery, execution, or use of services;

• To improve service quality;

• To gather visitor feedback about the services provided.

By providing personal data to the Company, you confirm and voluntarily consent to the processing of your personal data in accordance with this Policy, applicable laws, and other legal regulations.
 

5. DIRECT MARKETING

The Company may use your personal data to send general direct marketing offers. These offers may be personalized based on data you have provided or that we have collected automatically (e.g., your location data).

If you do not agree to the use of your personal data for direct marketing, or wish to opt out, you may do so at any time by clicking the unsubscribe link in the received email.
 

6. PERSONAL DATA PROCESSING AND THIRD-PARTY DISCLOSURE

The Company may transfer personal data to data processors who perform services for the Company. These parties are prohibited from using your data for any other purposes and are required to ensure data protection. Personal data may be shared with:

• Customer communication and security service providers;

• Business partners and subsidiaries;

• Security companies;

• Advertising agencies;

• Hosting providers.

The Company may also disclose your data to third parties:

• When required by law, court decisions, or other legal requests;

• In response to lawful requests from public authorities, for national security or law enforcement purposes;

• During business sale, merger, bankruptcy, restructuring, or reorganization;

• To defend our or third-party rights and interests;

• To protect others' privacy rights.
   

7. COOKIES

A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Cookies ensure our Website functions properly and help recognize you during future visits.

Most browsers accept cookies by default unless you change your settings.

We may use the following types of cookies:

• Essential cookies – required for normal operation of the Website, including session data and secure areas;

• Functional cookies – improve Website usability and remember preferences (e.g., language or currency settings);

• Analytics and statistics cookies – help us understand user behavior and improve our services;

• Marketing cookies – show more relevant ads and limit ad repetition. They are also used to measure the effectiveness of ad campaigns.

For more information on how to delete cookies, visit: http://www.allaboutcookies.org/.
 

8. SPECIAL CATEGORIES OF DATA

We do not collect special categories of data such as political opinions, religious beliefs, racial or ethnic origin, genetic or biometric data, health information, or data related to sexual orientation.

Please do not provide us with such data. If you believe we may have received such information, contact us using the contact details below. We reserve the right to immediately delete any such data.
 

9. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or applications. We are not responsible for the data collected by such websites. Before clicking on any links, please review their terms and privacy policies.
 

10. DATA RETENTION PERIODS

Personal data collected by the Company is stored in printed documents and information systems. Data is retained no longer than necessary for processing purposes or as required by law.

Data is usually stored until potential claims from contractual relations expire or as needed to protect the Company’s legitimate interests. Unnecessary data is deleted.

You may request the deletion of your account by contacting the Company via the contact details below. Please note, service provision may be discontinued as a result. In some cases, we may retain data for tax, legal compliance, or audit purposes.

The Company takes all possible steps to ensure that personal data is processed fairly, lawfully, and only for specific purposes, in accordance with clear and transparent requirements.
 

11. YOUR RIGHTS

As a Website visitor, you have the right to:

• Request information about your personal data processed by the Company;

• Request correction or suspension of data processing if the data is incorrect, incomplete, or inaccurate;

• Request deletion of your personal data if processed unlawfully or unfairly;

• Object to the processing of your data when processed based on legitimate interest;

• Request not to be subject to automated processing, including profiling;

• Receive your data in a portable format or request its transfer to another data controller;

• Refuse to provide personal data (this may affect the provision of services).

To exercise your rights or file a complaint, contact the Company’s data protection officer at info@silalesmediena.eu. You may also contact the State Data Protection Inspectorate, but we encourage you to contact us first.

You must verify your identity:

1. In person – by presenting an identity document;

2. By post or email – by providing identifying data;

3. Through a representative – by submitting a copy of the ID and authorization document.

The Company will respond within 30 calendar days of receiving your request. This period may be extended by up to two additional months depending on complexity. You will be informed about such an extension and the reason for the delay.
 

12. POLICY UPDATES

This Policy may be updated due to changes in circumstances or legal requirements. The new version will be published on https://www.silalesmediena.eu/. In case of significant changes, we may notify you via email or other means.

13. CONTACT INFORMATION

If you have questions regarding the information in this Privacy Policy, please contact us:

Email: info@silalesmediena.eu
Address: Tūbučiai, LT-75283 Šilalės r.
Phone: +37044958335